Advantech IPC-623 Series Bedienungsanleitung PDF herunterladen (Seite 3)

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A Message to the Customer

Advantech customer services

Each and every Advantech product is built to the most exacting specifica-

tions to ensure reliable performance in the harsh and demanding condi-

tions typical of industrial environments. Whether your new Advantech

equipment is destined for the laboratory or the factory floor, you can be

assured that your product will provide the reliability and ease of operation

for which the name Advantech has come to be known. Your satisfaction

is our primary concern. Here is a guide to Advantech’s customer services.

Technical support

We want you to get the maximum performance from your products. If

you run into technical difficulties, we are here to help. For the most fre-

quently asked questions, you can easily find answers in your product doc-

umentation. These answers are normally a lot more detailed than the ones

we can give over the phone.

Please consult this manual first. If you still cannot find the answer, gather

all the information or questions that apply to your problem, and with the

product close at hand, call your dealer. Our dealers are well trained and

ready to give you the support you need to get the most from your Advan-

tech products. In fact, most problems reported are minor and are easily

solved over the phone.

In addition, free technical support is available from Advantech engineers

every business day. We are always ready to give advice on application

requirements or specific information on the installation and operation of

any of our products.

Product warranty

Advantech warrants to you, the original purchaser, that each of its prod-

ucts will be free from defects in materials and workmanship for two years

from the date of purchase.

This warranty does not apply to any products which have been repaired or

altered by persons other than repair personnel authorized by Advantech,

or which have been subject to misuse, abuse, accident or improper instal-

lation. Advantech assumes no liability under the terms of this warranty as

a consequence of such events.

If an Advantech product is defective, it will be repaired or replaced at no

charge during the warranty period. For out-of-warranty repairs, you will

be billed according to the cost of replacement materials, service time and

freight. Please consult your dealer for more details.

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Advantech IPC-623 Series Bedienungsanleitung Seite 3