advantech.com
Buy.Advantech eStore
APro Partner eStore
Call Center
Cincinnati
Düsseldorf
Sydney
Taipei
Beijing
Tokyo
Online Support
Cincinnati
Düsseldorf Moscow SydneyTaipeiBeijing
Tokyo
eAutomation
Direct Marketing
To provide fast and convenient services to our customers and users, Advantech provides several easily-accessible web
portals, including the Advantech website, Buy.Advantech eStore, APro partner eStore, and an Online Support Webpage
to serve different segments. To supplement our electronic contacts, we’ve also developed regional call centers to take
care of customers who prefer human contact. These methods allow us to deliver our eAutomation services anytime,
anywhere.
Connecting to Advantech eAutomation Anytime, Anywhere
Advantech.com Website
Through www.advantech.com, we not only offer comprehensive products, but also real-time updated
information to our customers. In addition to product information, you also can nd a lot of proven
applications from diverse sectors. Furthermore, registered as MyAdvantech member, users can access
the RMA service center, updated price lists, and various promotion programs.
Online Store
Buy.Advantech eStore
To extend Advantech’s services, we launched the Buy.Advantech online store which offers one-stop
shopping for Human Machine Interfaces, Industrial Ethernet networking, Controller & I/O products,
plus computing platforms. This eStore offers comprehensive product information to build systems
easily, with live expert support to solve problems, online congurations providing easy system
customization options, instant quotations, an extensive library of FAQs and all the latest up-to-date
downloads and rmware.
APro - eAutomation Partner eStore
In addition, we also have Advantech eAutomation partner eStore - APro. Advantech eAutomation
Partners serve customers 24/7 through online services for all of Advantech’s products, as well as
their own. To shorten search time users can easily differentiate models and nd out what they need
with our unique product comparison tool. Advantech also provides integrated marketing programs to
assist partners in promoting their own products and services.
Online Support
Providing superior self-support mechanisms is one of the most essential parts of being a top-tier
automation company, and we take pride in the outstanding level of service that we offer. To best
support our customers, we’ve created a suite of useful interactive online tools, including:
• Technical Documents: Manuals, datasheets, updated drivers and utilities all available for download
through the Support Portal
• 3D Product Models: Simulated products in 3D format to provide detailed outlook for customer
evaluation
• Online Training: Self-training documents and videos to provide trainees with integrated information
• Online Catalog: A comprehensive online catalog to provide customers with extensive product information
Call Center
To effectively respond to customers’ questions, we’ve also developed regional call centers to support
incoming inquiries about purchasing, shipping, technical, and RMA issues among lots of general
accounts. Contact your regional call center to get the support you need today.
eAutomation Call Center
US 1-800-205-7940 Taiwan 0800-55-77-99 Korea 080-363-9494
Europe 00800-2426-8081 China 800-810-0345 Japan 0800-500-1077
Russia 8-800-555-01-50 Australia 1300-308-531 Singapore 001-800-9898-8998
Brazil 0800-770-5355 India 1800-425-5070 Malaysia 00-800-9898-8998
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