iii
Product Warranty
Advantech warrants to you, the original purchaser, that each of its
products will be free from defects in materials and workmanship for
one year from the date of purchase.
This warranty does not apply to any products which have been
repaired or altered by persons other than repair personnel
authorized by Advantech, or which have been subject to misuse,
abuse, accident or improper installation. Advantech assumes no
liability under the terms of this warranty as a consequence of such
events.
Because of Advantech’s high quality-control standards and
rigorous testing, most of our customers never need to use our
repair service. If an Advantech product is defective, it will be
repaired or replaced at no charge during the warranty period. For
out-of-warranty repairs, you will be billed according to the cost of
replacement materials, service time and freight. Please consult
your dealer for more details.
If you think you have a defective product, follow these steps:
1. Collect all the information about the problem encountered. For
example, CPU speed, Advantech products used, other
hardware and software used, etc. Note anything abnormal and
list any on-screen messages you get when the problem occurs.
2. Call your dealer and describe the problem. Please have your
manual, product, and any helpful information readily available.
3. If your product is diagnosed as defective, obtain an RMA (return
merchandise authorization) number from your dealer. This
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